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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Hird

November 13, 2025

5  out of  5
rating by Beth Hird
"Truly a great insurance company! Excellent care and customer service, prompt, reliable, courteous and trustworthy."
We responded:
"Hi Beth, thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with our team. Providing prompt, reliable, and courteous service is our top priority, and your kind words truly encourage us to keep up the great work. We appreciate your trust and look forward to continuing to serve you! Mahalo, Kit"
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Elizabeth Ellen MacDougall

November 13, 2025

5  out of  5
rating by Elizabeth Ellen MacDougall
"Thank you Sara for being joyfully professional. It was a pleasure to receive your assistance with my payment options on the app. This plus so much more sets Kit’s Statefarm office apart from all the rest. They’re kind caring humans who do their best to serve our beautiful island of Maui."
We responded:
"Aloha Elizabeth, thank you so much for your kind words! We’re thrilled to hear that Sara was able to assist you with your payment options and provide a joyful and professional experience. At our agency, we truly value serving our beautiful Maui community with care and dedication. Your appreciation means a lot to us and motivates our team to continue delivering the best service possible. Mahalo for choosing us! - Kit"
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judy doucette

November 10, 2025

5  out of  5
rating by judy doucette
"Representatives were kind, clear and prompt in their service!"
We responded:
"Thank you so much for your kind words, Judy! We're thrilled to hear that our team was able to provide clear, prompt, and friendly service. Your feedback means a lot to us, and we look forward to assisting you again in the future! - Kit"
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R Kaiama

November 10, 2025

5  out of  5
rating by R Kaiama
"This comes as a Strong Recommendation for Exceptional Service provided by State Farm Insurance. It is my pleasure to highly recommend this office for their outstanding service. I would recommend them in a heartbeat. Their commitment to professionalism and genuine care truly sets them apart from other companies. My Insurance Agent, Kit, along with his wonderful staff — especially Nikki — consistently went above and beyond to assist me. I had a unique situation that required additional attention and careful handling, and they were not only willing but eager to help. Their willingness to advocate for me and ensure everything was properly managed made all the difference. This team exemplifies what true customer service should be — knowledgeable, responsive, compassionate, and dependable. I am deeply grateful for their support and would confidently recommend them to anyone seeking exceptional service and trustworthy assistance."
We responded:
"Wow Renee, thank you so much for your heartfelt and detailed recommendation! We are truly honored to have earned your trust and kind words. Nikki, and the entire team are committed to providing exceptional service and genuine care, and it’s wonderful to hear that we were able to support you through your unique situation. Your recognition of our efforts means the world to us and motivates us to continue going above and beyond for every client. We deeply appreciate your confidence in us and look forward to being here for you whenever you need assistance. Mahalo, Kit"
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Patte Goff

November 8, 2025

5  out of  5
rating by Patte Goff
"Kit's staff were professional and polite. Took care of my needs quickly and explained everything well. I'm very happy with the outstanding service!"
We responded:
"Aloha Patte! Thank you so much for your kind words! We're delighted to hear that our team was professional, polite, and attentive to your needs. Providing clear explanations and outstanding service is very important to us. We truly appreciate your feedback and look forward to serving you again! - Kit"
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Joy Emmanuel

October 25, 2025

5  out of  5
rating by Joy Emmanuel
"Very Friendly..Helpful.. and Professional!!"
We responded:
"Thank you so much, Joy, for your kind words! We're glad you had a great experience with us. Looking forward to helping you again!"
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Nick Pruitt

October 17, 2025

5  out of  5
rating by Nick Pruitt
"Kit and his team are super helpful and responsive. They send friendly reminders when i forget to do something that they need. They are always a pleasure to work with. Mahalo!"
We responded:
"Aloha Nick, Thank you so much for your kind words! We’re thrilled to hear that you find our pricing great and that Team Okazaki has been helpful and responsive throughout your experience. We always strive to provide friendly and attentive service, and it’s wonderful to know that our reminders and support have made working with us a pleasure. Mahalo for choosing us for your homeowners and vehicle insurance needs! Regards, Kit"
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Kathryn Stan

October 17, 2025

5  out of  5
rating by Kathryn Stan
"Always very friendly and very professional."
We responded:
"Kathryn ~ Thank you for your wonderful feedback and 5 Star Review! We’re delighted to hear that you consistently find our team friendly and professional. It’s our goal to provide the best service possible, and your kind words mean a lot to us. We look forward to continuing to assist you in the future! Mahalo, Kit"
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Kim Masse

October 3, 2025

5  out of  5
rating by Kim Masse
"Love Kit Okazaki and team at State Farm, they are friendly, helpful and fulfill all my insurance needs! Thank you!"
We responded:
"Hi Kim, Thank you so much for your kind words and for trusting Kit Okazaki and our team with your insurance needs! We’re thrilled to hear that you find our service friendly, helpful, and reasonably priced. It’s our pleasure to assist you with your motorcycle, life, homeowners, and general liability insurance. Please don’t hesitate to reach out if you ever need anything else! All the best, Kit"
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Hendry Limawan

September 14, 2025

5  out of  5
rating by Hendry Limawan
"Always a 5 star service from Kit Okazaki's office"
We responded:
"Hendry, Mahalo for your kind words and continued trust in our agency! We’re delighted to hear that you’re happy with our pricing and the 5-star service we strive to provide. If you ever have any questions or need assistance with your insurance, please don’t hesitate to reach out. We appreciate your support!"
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Jody Vegas

September 4, 2025

5  out of  5
rating by Jody Vegas
"We are extremely grateful for having such a great team of insurance professionals working on our behalf. They are very knowledgeable and very helpful. Questions are always welcomed and answered. Thank you all"
We responded:
"Hi Jody, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that our team was able to provide knowledgeable and helpful service for your vehicle insurance needs. We always strive to be available for any questions and to support our clients every step of the way. Your appreciation means a lot to us, and we look forward to continuing to serve you in the future! Mahalo, Kit"
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Jamie Armfelt

August 28, 2025

5  out of  5
rating by Jamie Armfelt
"Kit's office is amazing. We have our homeowners insurance with them as well as 3 vehicles. Nikki is always such a help and so kind. She responds quickly and helps answer any questions or concerns we have. Rates are very competitive. The entire staff are always so helpful. I highly recommend Kit's agency...check them out."
We responded:
"Hi Jamie, We truly appreciate you taking the time to share your experience. It’s wonderful to know that we met your expectations and made a positive impact. Thank you for choosing our agency! Mahalo, Kit"
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Gloria

August 26, 2025

5  out of  5
rating by Gloria
"Kit Okazaki and the staff at his office have the true Aloha spirit ⭐️like a good neighbor State Farm has been there for my family! Mahalo Gloria"
We responded:
"Aloha Gloria, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you for years to come. Regards, Kit"
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Kuya RA Alamodin

August 2, 2025

5  out of  5
rating by Kuya RA Alamodin
"Aloha State Farm Insurance has been excellent and highly professional with us. My agent, Chelson, has always been beneficial whenever I have needed her to help with my insurance needs. I would highly recommend this State Farm company. Mahalo, Rev. Robert Alamodin"
We responded:
"Mahalo Robert, Thank you for your review. We appreciate your business and trust in us to help you take care of your insurance needs. We look forward to continue to be here for you! Thanks, Kit"
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Jennifer Merritt

July 30, 2025

5  out of  5
rating by Jennifer Merritt
"Kawehi was so helpful and quick to respond to any of my questions about coverage. Highly recommend if you're looking for professional and friendly service!!"
We responded:
"Jennifer so glad Kawehi was able to help you efficiently and professionally! Thank you for trusting our agency with your insurance protection needs. Regards, Kit"
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Juliana Hepp

July 24, 2025

5  out of  5
rating by Juliana Hepp
"Great customer service and local people to talk to"
We responded:
"Mahalo Juliana! Thank you for your 5 star review, we are so glad to be here to help you. "
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Danielle

July 10, 2025

5  out of  5
rating by Danielle
"We have been clients of Kit Okazaki's State Farm office for many years. What keeps us there and the reason for my 5 star review is that we always receive prompt responses to email communications, appreciate the option to "walk-in" to their office if needed and have always felt that they are there for us if we need them--something we value in our insurance carrier."
We responded:
"Thank you, Danielle, for your glowing review of our agency. Your kind words mean the world to our team. We do strive to provide excellent service whether over the phone or in person. And we are so happy to be there for you throughout the years. We continue to look forward to a long-lasting working relationship! Warmest regards, Kit"
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Sheri I

June 27, 2025

5  out of  5
rating by Sheri I
"Thank you to my State Farm agent, Tiana Raymond. Her prompt responses, kindness, courteous demeanor truly makes a difference. I am genuinely happy to be with Kit Okazaki’s State Farm Group."
We responded:
"Aloha Sheri, we appreciate your kind words and your trust in our agency. We do look forward to being able to serve you and your ohana for many years to come! Thanks, Kit"
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Pam Teal

June 14, 2025

5  out of  5
rating by Pam Teal
"working with Sarah, the last few weeks and moving from the mainland to Hawaii she has been nothing but a professional, addressing all of my concerns and the needs of transferring vehicles And homeowners insurances, I couldn’t have done any of this without her thank you"
We responded:
"Aloha Pam, thank you for your glowing review of Sara! She truly is an asset to our team and our agency. Thank you for trusting us with your insurance needs and Welcome back to Maui! Thanks, Kit"
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Jonathan Mizel

June 12, 2025

5  out of  5
rating by Jonathan Mizel
"By far, the best insurance agent I have ever had the pleasure of working with. Professional, caring, and the most important thing of all, when you have a claim, they take great care of you."
We responded:
"Thanks Jonathan for your review. We appreciate your business and trust in us to help you take care of your insurance needs. We look forward to continue to be here for you! Thanks, Kit"
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R Lovell

June 11, 2025

5  out of  5
rating by R Lovell
"Great Service and policies for starters, but having a local insurance office that I can call with questions and have an actual person cheerfully answer and help is very reassuring. Discount insurance companies don’t have the personal service, when one calls with a question, you have to navigate through endless prompts and recorded dialogue to (maybe?) get to a real person who can assist. The crew at Kit Okazaki’s office are there when you need them !"
We responded:
"Aloha Robert, thank you for your kind words and review of our agency! We are happy to be your local on island insurance agency. Stop on by anytime! Thanks, Kit"
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Steve Kraemer

May 24, 2025

5  out of  5
rating by Steve Kraemer
"Great response time and customer service. Was in a pinch and Kit’s team took care of me."
We responded:
"Steve, so glad our team was able to help you when you were in a pinch. Thank you for trusting our agency. Mahalo, Kit"
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Kay Madnani

May 17, 2025

5  out of  5
rating by Kay Madnani
"Kit Okazaki and his office is great at handling my insurance needs. Changes to my car insurance are handled quickly and Chelson, the latest office staff who handled my request was great.!!! Mahalo to all of you !"
We responded:
"Kay, thank you for the kind words about our agency team. We appreciate your business and trusting our agency with your insurance needs! Aloha, Kit "
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nathan wiemelt

May 16, 2025

5  out of  5
rating by nathan wiemelt
"A+ service"
We responded:
"Nathan, Thank you for your positive comments about our Agency team! We appreciate you deciding to work with us. Aloha, Kit"
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Jennifer Salisbury

May 3, 2025

5  out of  5
rating by Jennifer Salisbury
"I have used Kit's State Farm office in Makawao for as long as I can remember. I feel like they are a part of my family (and I am a part of theirs). They instantly know my policies and answer my questions like they knew they were their own. I refer them often. Well done!"
We responded:
"Jennifer, We so appreciate you being a part of our State Farm Ohana for so many years now. Looking forward to many more to come! Thank you for the opportunity to work with you and Michael on your personal insurance needs. Aloha, Kit "